Frequently Asked Question's (FAQ)

Registration and Log-in

1I have registered already, why can’t I log in?

If you are a registered user, please click on 'Forgot Password' to prompt a password reset. In case the above doesn't work, please email us at support@g-h-d.com with your contact details so we can assist you.

2 Why has my profile been rejected/deleted?

To ensure the legitimacy of registered profiles and build trust among Customers and Vendors using our platform, GHD reserves the right to reject/delete profiles in the following instances:

• As a Vendor, you do not represent a company that belongs to the hospitality or real-estate Industry, or you have used profanity or vulgar language and visuals in the published profile.

• You are a Vendor that has registered as a Customer.

• You have not registered with a corporate email address. If you think we have made a mistake, please contact us directly at support@g-h-d.com.

3I don’t know the login details for my company

If another employee has already registered on behalf of your company, please contact us directly from your official company email address if you'd like to find out more at support@g-h-d.com.

4 Can I change the log in details related to my company’ profile?

If the original account manager has left and you need to update the login email for your company account, please follow these steps:

Submit a Request: Send an email to our dedicated account support team at [support@g-h-d.com] with the subject line "Login Email Change Request."

In your email, please include the following information: your full name, your position/title within the company, the name of the departing manager, and the reason for the email change request.

Verification: Our team will review your request and may require additional verification to ensure the security and authenticity of the request.

5 Is there a verification process?

Yes, we have a verification process to ensure the legitimacy of registered profiles. This helps build trust among buyers and Vendors using our platform.

For Vendors: Verification is immediate upon log-in.

For Customers: Verification is required to send RFPs.

Profile

1What makes a good profile?

Your GHD profile is your online business card. We recommend you fill in all the details carefully and update information on a regular basis.
The first few fields of the company profile are absolutely key to making that first impression when visitors click on your profile. Choose good quality images that are representative of the brand’s offering.

Like everything else on your profile, you can update this information as often as you’d like.

2 Why can’t I upload images on my profile?

Please make sure images are in .jpeg, .TIFF, or .PNG format and within the size limitation stated in the upload instructions.

3 Why can’t I upload my company presentation on the profile?

Please make sure your presentation is in a .PDF format within the size limitation stated in the upload instructions.

Settings and Security

1Can I delete my profile?

You can delete your profile by heading to your profile dashboard. Please note: once a profile is deleted, you will not be able to retrieve deleted information nor will we be able to refund your payment (if made).

2Can I temporarily deactivate my profile?

For Vendors: We can move your profile to the 'Draft' stage until you are ready to republish it. You can email support@g-h-d.com with your request from your registered company email address.

Please note that while your profile is deactivated, your premium membership cannot be paused, and the subscription will remain active.

3 How does GHD saves your passwords and bank card details?

All passwords are saved in encrypted format – we have no access to viewing this.

Bank card details are saved with our third-party provider – Stripe.

We encourage you to review the platform's Terms & Conditions and Privacy Policy and security measures to understand how your information is protected.

Subscription & Payment

1Is there another way to pay for my Premium Membership apart from card?

Bank Transfers can be made to:

VAT Number: 100319977300003

Account Name: Hotelier’s Network Middle East DMCC AED

Account Number: 10195139124001

AED IBAN # AE820030010195139124001

Swift Code: ADCBAEAA

Bank Address: Abu Dhabi Commercial Bank Ittihad Branch, Emaar Business Park

Once done, kindly email us at support@g-h-d.com with the transfer receipt so we can upgrade your profile to Premium Membership.

2 I have cancelled my subscription, will I get a refund?

Sorry, we do not offer a refund for a canceled premium membership. Your premium membership will stay active until the end of the subscription year. The details for this can be found on your dashboard.

In case you have accidentally created and paid twice for identical companies, please email us at support@g-h-d.com within a week of creation request for a refund. Your account will be deleted as well.

Inquiries and Request for Proposals

1Sending Inquiries – what do I need to know?

As a Customer, you can send Inquiries to listed Vendors through their company page.
Please note that when you do so, you are also sharing the details visible to you in the fields such as name, email address, etc.
By doing so, you are giving the Vendor permission to contact you at the email address or phone number (not mandatory) shared in the inquiry form.

2 Request Proposals – what do I need to know?

Please make sure images are in .jpeg, .TIFF, or .PNG format and within the size limitation stated in the upload instructions.